Key details
Award
Certificate of completion, accredited by Attitude is Everything
Awarding body
Falmouth University
Duration
2 weeks
Mode of study
Online, part-time
Total course fee
£495
Next start date
To be confirmed

Introduction

This in-depth two week course is designed to equip you with the understanding and practical skills needed to meet Deaf and disabled customers’ access requirements at your events.  

The course is accredited by Attitude is Everything, a charity with almost twenty years’ experience of working with audiences, artists and the music and events industries to make live events more accessible for Deaf and disabled people.  

AiE_Logo_-_Yel_on_Blk_-_HR3

You will: 

  • Discover how getting disability access right can be good for business  
  • Explore examples of good and bad access provision 
  • Learn your responsibility under the 2010 Equality Act 
  • Explore how to make your events accessible 
  • Learn the importance of terminology and why you should include deaf and disabled people in your events.

Who is this course for?

This training course is suitable for anyone working in the live music and events industry who wants to learn more about inclusivity for Deaf and disabled people.  

You may be: 

  • An event organiser or producer  
  • An academic or policy-maker  
  • Studying Events Management 
  • Working in a government, local authority or corporate events team  
  • Involved in venue management  
  • Working in events-related businesses such as event suppliers 

Entry requirements

You should have:

  • A strong interest in, or experience of, managing events  
  • Proficiency in English - reading, writing, speaking and listening in order to be comfortable studying at masters level 
  • An undergraduate degree is desirable but not essential 

 

For more information about entry requirements please call us on +44 (0)1223 447713. 

Course details

What you’ll learn

The course content will enable you to consider operational and legal aspects of inclusivity and unpack good practice and innovation.   

Topics one & two

Topic one: Why does access matter? 

Suzanne Bull, Chief Executive of Attitude is Everything, and Paul Hawkins, Attitude is Everything’s Festivals and Volunteering Manager and Training Lead, will talk about why it is important to get disability access right for your customers, and how great disabled access can boost your reputation and be good for your business. 

You will also learn some key facts and stats on disability in the UK today, and hear from customers on why poor access often means they simply will not return to venues or festivals. 

Topic two: Barriers to access 

Disabled customers talk about why access is important to them, what events can do to be more accessible, and the importance of talking to disabled customers to understand what they need.

You will look at the basics of access provision, some examples of good and bad practice and how access can matter in customer service scenarios. 

Topics three & four

Topic three: What the Equality Act means for you 

You explore how disabled people have been treated through the ages, the development of disability equality legislation during the 20th century and how this led to the 2010 Equality Act; the key law underpinning disability equality legislation in the UK today.

You then look at your responsibilities under the Act, including what is meant by a reasonable adjustment. 

Topic four: Making events accessible  

Access professionals within the music and events industries talk about how they make their events accessible.

You examine both the common and less common requests you may need to meet to ensure your event is accessible for everyone. 

Topic five & six

Topic five: The social model of disability 

You examine the different models for understanding disability that have evolved over time, and how disabled people have often been subjected to the whims and preferences of those who are non-disabled.

You learn about the Social Model, a model of understanding disability devised by and for disabled people, and how thinking about disability in Social Model terms can better equip you to deliver high quality access provision. 

Topic six: Language and terminology 

You look at why language and terminology matters in professional settings, and the impact of using outdated or inappropriate terminology on the experience of your customers. 

Topics seven & eight

Topic seven: Accessible communication and communicating access 

You focus on the importance of providing clear access information and accessible marking materials to your audiences, including access information pages on websites. 

Topic eight: The value of lived experience 

You explore the value of including Deaf and disabled people in your events and at all levels in your organisation.

This includes programming disabled artists, working with disabled employees and looking at how to ensure boards and directorships are as inclusive as possible.

Topic one: Why does access matter? 

Suzanne Bull, Chief Executive of Attitude is Everything, and Paul Hawkins, Attitude is Everything’s Festivals and Volunteering Manager and Training Lead, will talk about why it is important to get disability access right for your customers, and how great disabled access can boost your reputation and be good for your business. 

You will also learn some key facts and stats on disability in the UK today, and hear from customers on why poor access often means they simply will not return to venues or festivals. 

Topic two: Barriers to access 

Disabled customers talk about why access is important to them, what events can do to be more accessible, and the importance of talking to disabled customers to understand what they need.

You will look at the basics of access provision, some examples of good and bad practice and how access can matter in customer service scenarios. 

Topic three: What the Equality Act means for you 

You explore how disabled people have been treated through the ages, the development of disability equality legislation during the 20th century and how this led to the 2010 Equality Act; the key law underpinning disability equality legislation in the UK today.

You then look at your responsibilities under the Act, including what is meant by a reasonable adjustment. 

Topic four: Making events accessible  

Access professionals within the music and events industries talk about how they make their events accessible.

You examine both the common and less common requests you may need to meet to ensure your event is accessible for everyone. 

Topic five: The social model of disability 

You examine the different models for understanding disability that have evolved over time, and how disabled people have often been subjected to the whims and preferences of those who are non-disabled.

You learn about the Social Model, a model of understanding disability devised by and for disabled people, and how thinking about disability in Social Model terms can better equip you to deliver high quality access provision. 

Topic six: Language and terminology 

You look at why language and terminology matters in professional settings, and the impact of using outdated or inappropriate terminology on the experience of your customers. 

Topic seven: Accessible communication and communicating access 

You focus on the importance of providing clear access information and accessible marking materials to your audiences, including access information pages on websites. 

Topic eight: The value of lived experience 

You explore the value of including Deaf and disabled people in your events and at all levels in your organisation.

This includes programming disabled artists, working with disabled employees and looking at how to ensure boards and directorships are as inclusive as possible.

How you'll learn

With Falmouth Flexible, you access your course content, interactions with other students and tutors, and learning resources, through Canvas, an easy-to-use online platform.  

You can access the course wherever you are in the world, and you can stop, pause and rewind lectures whenever you want.  

Study is entirely online with learning supported by the use of real event case-studies.​ 

It's estimated that you will need to put aside around four hours a week for attending the webinar, reviewing learning materials and completing activities. 

 

Learning activities

There will be guided learning activities consisting of: 

  • Concise online presentations to introduce key concepts 
  • Small group and class discussions to facilitate interaction and dialogue 
  • Online critiques to test assumptions, ideas and to receive feedback from peers and tutors 
  • Individual and group tutorials throughout the course 
  • Independent study 
  • Self-evaluation and peer feedback​ 

 

Assessment

The assessment is taken and submitted online at the end of the course and takes the form of multiple choice questions.  

You will need to engage with and complete the full two-week course and pass the assessment at the end in order to receive a certificate of completion.

 

Student support

Throughout your studies, you’ll be supported by a student advisor. Their job is to answer any non-academic queries you may have, and they can be contacted via email, phone, text or WhatsApp.   

Disability Equality Training

How to apply

Before you apply 

Before you submit your application, please contact one of our course advisors so they can guide you through the process and ensure you submit the best application possible for entry into the course. 

Call us on +44 (0)1223 447713.

Application steps 

Apply online using the application form at the bottom of this page.


Late applications may be considered if places are available. 

For free advice, please contact our friendly and knowledgeable course advisors on +44 (0)1223 447713.

Disability Equality Training for Live Events Terms & Conditions

Please read our Terms & Conditions.

Fees & funding

Fees

Total course fee

£495

You will be required to pay in full once you have received your offer letter and this will contain full instructions on how to make the payment.  

 

Please visit our fees and funding page for more information or call us on +44 (0)1223 447713 to speak to a course advisor.

 

Funding

Funding options 

There is currently no funding available for the Attitude is Everything Disability Equality Training course.

If you have any questions, you can call us on +44 (0)1223 447713 to speak to a course advisor.

 

Total course fee

£495

You will be required to pay in full once you have received your offer letter and this will contain full instructions on how to make the payment.  

 

Please visit our fees and funding page for more information or call us on +44 (0)1223 447713 to speak to a course advisor.

 

Funding options 

There is currently no funding available for the Attitude is Everything Disability Equality Training course.

If you have any questions, you can call us on +44 (0)1223 447713 to speak to a course advisor.

 

Falmouth sign
Contact us

If you have any questions about the programme, our experienced course advisors are here to help.

You can call our friendly and knowledgeable team on +44 1223 447713. 

Apply for Disability Equality Training for Live Events

Event Management resources