Topic one: Why does access matter?
Suzanne Bull, Chief Executive of Attitude is Everything, and Paul Hawkins, Attitude is Everything’s Festivals and Volunteering Manager and Training Lead, will talk about why it is important to get disability access right for your customers, and how great disabled access can boost your reputation and be good for your business.
You will also learn some key facts and stats on disability in the UK today, and hear from customers on why poor access often means they simply will not return to venues or festivals.
Topic two: Barriers to access
Disabled customers talk about why access is important to them, what events can do to be more accessible, and the importance of talking to disabled customers to understand what they need.
You will look at the basics of access provision, some examples of good and bad practice and how access can matter in customer service scenarios.
Topic three: What the Equality Act means for you
You explore how disabled people have been treated through the ages, the development of disability equality legislation during the 20th century and how this led to the 2010 Equality Act; the key law underpinning disability equality legislation in the UK today.
You then look at your responsibilities under the Act, including what is meant by a reasonable adjustment.
Topic four: Making events accessible
Access professionals within the music and events industries talk about how they make their events accessible.
You examine both the common and less common requests you may need to meet to ensure your event is accessible for everyone.
Topic five: The social model of disability
You examine the different models for understanding disability that have evolved over time, and how disabled people have often been subjected to the whims and preferences of those who are non-disabled.
You learn about the Social Model, a model of understanding disability devised by and for disabled people, and how thinking about disability in Social Model terms can better equip you to deliver high quality access provision.
Topic six: Language and terminology
You look at why language and terminology matters in professional settings, and the impact of using outdated or inappropriate terminology on the experience of your customers.
Topic seven: Accessible communication and communicating access
You focus on the importance of providing clear access information and accessible marking materials to your audiences, including access information pages on websites.
Topic eight: The value of lived experience
You explore the value of including Deaf and disabled people in your events and at all levels in your organisation.
This includes programming disabled artists, working with disabled employees and looking at how to ensure boards and directorships are as inclusive as possible.
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